KENDAL LEISURE CENTRE

CUSTOMER CHARTER

We promise...............

To provide a comprehensive range of activities for the people of South Lakeland and their visitors so that everyone in the community has a chance to participate.

To serve customers as quickly, efficiently and satisfactorily as possible.

To endeavor to provide a service that gets it right first time.

To strive towards a service that gives value for money with quality and integrity.

To answer an increasing number of telephone calls within six ring/15 seconds.

To serve 90% of customers within five minutes of joining a queue.

To deal with all customer complaints quickly and positively and to reply to written complaints within five working days.

To react in a polite and prompt manner to public inquiries, suggestions and complaints.

To maintain consistent pool temperatures +/- 1° F - (Main Pool 84°F and Learner Pool 86°F)

Give one month's notice of any facility/activity closure where planned and as much notice as possible when not foreseen.

To provide up to date and accurate information publicising opening times and current fees and charges.

Train new and existing staff in the art of customer care on a regular basis.

To provide qualified instructors for all our courses where instruction is provided.

To check all toilets and changing areas on a regular basis and attend to any reported problems within 15 minutes.

To provide a Duty Manager during all opening times to deal with customer inquiries.

To follow up a system of preventative maintenance checks to keep all breakdown and failure times to a minimum.

To be easily identifiable by wearing uniform and name badges.

To undertake regular surveys of our customers to meet their requirements.

 

We ask you..............

To help us to help you.

To arrive early for your activity to allow time for possible queues.

To report any maintenance defects as soon as possible.

To advise the Duty Manager or Receptionist of any problems that may be rectified immediately.

To report near misses, hazards and accidents as soon as possible.

To pass on compliments, suggestions and complaints that will assist us to improve the service.

To produce your Membership, Fitness User, Leisure Pass or Sunbed User cards on each occasion that you use the Centre's facilities to assist prompt transactions.

To respect the instructions of the staff who are here to help.

To make yourself familiar with the general rules and regulations of the Centre and to abide by them.

To familiarise yourself with the Swimming Pool Safety and Hygiene requirements as advertised/displayed.

Shower before you swim.

Wear non marking footwear on sports surfaces.

To liaise with Centre staff in a courteous and non aggressive manner as you would also expect in return.

 

Working together for continuous improvement

KENDAL LEISURE CENTRE

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Vacancies

Watch this space!!

 

   
  Are you outgoing and friendly, like meeting the public? The Kendal Leisure Centre
has vacancies which might be of interest to you.
 
         
  If you have a National Pool Lifeguard Award, we have casual Leisure Assistant vacancies incorporating Lifeguard duties.  
         
  On the dry sports and concert side, we are also looking to fill posts on a casual basis  
         
  If your forte is baking and cooking, maybe you would be interested in joining our friendly team in the cafe.  
         
  We also have vacancies for Casual Bar Staff.  
         
  Occasionally we have vacancies on our busy reception and in other areas of the the Leisure Centre. We also advertise in the Westmorland Gazette, Lakeland Echo and the Job Centre for such posts.  
   
         
  If any of the above appeals to you and you would like to know more, either fill out the short form below or ring us on 01539 729511  
 

 

We look forward to hearing from you.

   

 


Your name :-    
Contact telephone Number:-    
Email Address    
Type of Job you are interested in    
       
Thankyou